BLM & Gulland Padfield selected as finalists for UK Customer Experience Awards 2016

BLM & Gulland Padfield selected as finalists for UK Customer Experience Awards 2016

We are delighted to announce that BLM’s Customer Insight programme, which we completed in partnership with BLM, has gained both organisations a place on the list of finalists at this year’s Customer Experience Awards.

Created to recognise and reward outstanding achievement in customer experience across a range of industry sectors and disciplines, the Customer Experience Awards showcase best practice among organisations, their talented teams and individuals within those organisations.

BLM’s collaboration with Gulland Padfield has been shortlisted for the Insight and Feedback category. All finalists will present their entry to a team of judges on 23 September and the winners will be announced shortly thereafter.

Mike Brown, BLM senior partner, said: “‘We launched our Customer Insight programme to assist us in gaining an independent view of what our customers really think of us, with the aim of building a better understanding of their perceptions of the firm, and their needs and requirements for now and in the future. I am thrilled that our collaboration with Gulland Padfield has been recognised by these industry leading awards.”

Henry Weston-Davies, Partner at Gulland Padfield said “BLM are an organisation which is absolutely committed to aligning its service experience around the changing needs of its customers. We very much enjoyed working closely with Mike and the BLM team on this project. It has had a direct and ongoing impact on how BLM is deepening its customer relationships. I would like to congratulate the joint team from Gulland Padfield and BLM, who did an excellent job on a complex project. We are very pleased that the joint efforts of the team have been recognised.”

Neil Copping, General Manager of Awards International, said: “We are delighted to announce the finalists of the UK Customer Experience Awards. The quality of entries has been impressive. It’s inspirational to see so many organisations taking CX seriously and using it to deliver great business results. I would like to congratulate all the finalists and I am looking forward to celebrating and rewarding their success at the Awards ceremony.”

For more information, contact Henry Weston-Davies at Gulland Padfield - or +44 (0) 203 051 2295

If you would like to find out more about the successful approach behind the shortlisted project, please contact Henry Weston-Davies on or +44(0)0203 051 2295 or complete the form below: